Your privacy is our priority. This document clearly explains how Kasino.cx collects, uses, stores, and protects your personal information at all times.
Kasino.cx places the highest importance on the privacy of every player who trusts our platform. We recognise that your personal information is a trust that must be safeguarded carefully and responsibly. This Privacy Policy is established to ensure you fully understand how your data is handled from start to finish.
As an online casino platform serving Malaysian players, we comply with strict data protection standards. Every decision regarding data handling is made with our players' best interests and safety in mind. We never sell your personal data to any third party for marketing purposes without your explicit consent.
In this document, "personal data" refers to any information that can identify you directly or indirectly as an individual — including your name, identification number, email address, phone number, financial information, and platform usage data.
We collect various types of information depending on how you interact with the Kasino.cx platform. The following are the main categories of data we collect:
| Data Category | Example Information | Collection Purpose |
|---|---|---|
| Identity Data | Full name, date of birth, MyKad / passport number | KYC verification & legal compliance |
| Contact Data | Email address, phone number, residential address | Account communications & customer support |
| Financial Data | Bank account number, deposit & withdrawal records | Transaction processing & fraud prevention |
| Technical Data | IP address, device type, web browser, OS | Account security & platform improvements |
| Gaming Data | Betting history, game preferences, session duration | Responsible gaming & personalized experience |
| Communication Data | Support chat transcripts, inbound/outbound emails | Service improvement & complaint referrals |
Every piece of data we collect is used for a clear and legitimate purpose. Here are the primary ways we use your personal information:
We do not use your data to make automated decisions that significantly affect you without human intervention. Any major decisions such as account closures or bonus suspensions will be reviewed by our team.
Kasino.cx processes your personal data on valid legal grounds. Depending on the type of processing, the bases we rely on are:
Kasino.cx does not sell, rent, or trade your personal data to third parties for their own commercial gain. However, in certain limited situations, we may share your information with the following parties:
We implement comprehensive technical and organisational security measures to protect your personal data from unauthorised access, loss, alteration, or disclosure. The security measures we employ include:
Kasino.cx retains your personal data only for as long as necessary to fulfil the purposes stated in this Privacy Policy, or as required by applicable law. Our data retention schedule is as follows:
| Data Type | Retention Period | Reason |
|---|---|---|
| Active account data | Throughout the active account period | Ongoing service operations |
| Transaction records | 7 years after transaction | Legal requirements & financial audits |
| KYC Documents | 5 years after account closure | AML compliance & regulatory requirements |
| Security logs | 12 months | Security incident investigation |
| Customer support data | 3 years | Dispute resolution & service improvement |
| Cookies & session data | Up to 24 months | Personalized User Experience |
Once the retention period expires, your data will be securely deleted or anonymised so it can no longer be personally associated with you.
Kasino.cx uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website.
We use several types of cookies:
You can manage your cookie preferences through your web browser settings. Please note that disabling certain cookies may affect the functionality of some parts of our platform.
As a Kasino.cx user, you have certain rights regarding your personal data. We are committed to respecting and facilitating the exercise of these rights:
You have the right to request a copy of all personal data we hold about you at any time.
You may request the correction of any inaccurate or incomplete information in our records.
Under certain circumstances, you have the right to request the deletion of your personal data from our systems.
You may object to the processing of your data for direct marketing purposes or on the basis of legitimate interests.
You have the right to receive your data in a structured, machine-readable format for transfer to another platform.
You may request that we restrict the processing of your data in certain situations while your request is under review.
To exercise any of the above rights, please contact our support team via live chat or email at the address listed in the contact us section. We will process your request within 30 business days.
The Kasino.cx platform is exclusively for adult users aged 21 years and above. We do not knowingly collect personal data from minors. If we discover that a child's information has been inadvertently collected, it will be deleted immediately.
If you are a parent or guardian who believes your child has provided us with personal information, please contact our support team immediately so we can take the appropriate action.
Kasino.cx reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, technological requirements, or applicable laws. Any significant changes will be communicated to you via the email registered to your account or through a prominent notice on our platform.
The "Last Updated" date at the top of this document will always indicate when this Privacy Policy was last reviewed. We encourage you to check this page periodically so you are always informed about how we protect your information.
If you have any questions, concerns, or complaints regarding how we handle your personal data, do not hesitate to contact us. Our Data Protection Officer team is ready to assist.
You may reach us via:
All data is transmitted via 256-bit SSL encryption — the same technology used by leading financial institutions worldwide.
Our identity verification process uses a certified KYC platform. Your documents are stored securely and never shared without your consent.
We never sell your personal data to advertisers or third-party data brokers. Your data is used solely for platform operations.
Our security system operates around the clock to detect any unusual activity and protect your account at all times.
Kasino.cx complies with all relevant data protection laws and regulations, ensuring your privacy rights are always respected and protected.
You can manage your privacy preferences, update personal information, and delete your data directly through your account settings or by contacting us.